6. Can I obtain a billing history for my services?
You can obtain a billing history (charges and payments made) for all your services for the previous six months. You may also see all amounts charged that have not yet been settled.



7. Can I view itemised statements of my calls?
You can have access to itemised statements of your calls for the current month and the six previous months, for all your fixed and mobile phones as well as Cytanet Roaming services. [Applications must be submitted in person at any cytashop and upon presentation of your Identity Card (passport for non-EU nationals)].



8. How can I send written questions or suggestions about the ebill service?
If you have questions, suggestions or comments about the ebill service that you wish to send in writing, please send us an email by selecting ‘’Contact us’’.



9. What should I do if the information about my bills is incomplete (not all my telecommunications services appear in ebill)?
In case not all of your services appear in ebill, this might be due to the fact that some of your services are ex-directory. If you would like to add these services to ebill, so that you have a complete view of all your bills, you may do so by selecting “Access Management” and then ‘‘Ex-Directory Services’’. If you still notice incomplete information, please inform us by completing the electronic form found under “Access Management” and then ‘‘Incomplete Data’’.

 

1. Can I pay part of the amount due for a specific month?
   No, you may only pay the total outstanding amount for bills of the last billing month or the total of that month plus any overdue amounts for previous months, if any. You may settle the bills for all your services or any services you may choose.
   
   
    

2. What if I pay through ebill the amounts due for services that are payable through a bankers’ standing order (direct debit)?
   Requests for payments (for bills with standing orders) are sent to the banking institutions at around the 18th of each month. If your payment through ebill is made before that date then no request will be sent to your bank. If your payment through ebill is made after the request is sent to your bank, then an overpayment will arise. The amount overpaid will be transferred as a prepayment against bills of the following month or it will be used to settle any amounts that may be due for other services you have with us.
   
    

3. Are there any additional charges imposed by Cyta for paying my bills through ebill?
   Cyta offers the ebill service (including the payment of bills) without any charge to all its customers.






4. How can I make use of any prepayments shown under the Statement of Outstanding Balances?
   Any prepayments you may have will be used to settle amounts due on bills of the same account for the following months. For any other arrangement, please visit any cytashop.






5. Can I have a list of the services settled through a bankers’ standing order (direct debit)?
   You may obtain a list of all your services with details for those that are settled through a standing order, by selecting ‘Bills & Payments’ then ‘Statement of Outstanding Balances & Payments’ and then ‘Services payable by standing order’ appearing under the Statement of Outstanding Balances.





6. How can I pay for any outstanding amounts that have arisen due to uncleared cheques?
   To settle any outstanding amounts arising from uncleared cheques, please visit one of our cytashops. Such payments cannot be made through ebill.





7. Although I have paid my bills through ebill, these are shown as still outstanding in the Statement of Outstanding Balances. Why?
   Processing of payments made through ebill takes place at the end of each working day. Payments made since last processing, appear as a note below the Statement of Outstanding Balances.
   To view these payments select ‘Bills & Payments’ then ‘Statement of Outstanding Balances & Payments’ and then click on ‘Payments through ebill not yet processed’.





8. If I make a payment for a service that has been disconnected (barring of calls) due to unpaid bills, will this service be reconnected?
   For a service to be reconnected, you must settle the total overdue amounts for that service. In case of a fixed or mobile telephone, this shall be reconnected at the end of the day of payment or at the end of the following working day. For other services, reconnection shall take place within two working days. If the service has been terminated due to unpaid bills, please visit any cytashop.
    

9. I am not an ebill registered user. Can I still pay my Cyta bills through ebill?
   If you are not an ebill registered user, you may still pay your bills electronically using a credit card, by selecting ‘Payment of bills by non-registered users’ on the menu. You will need to enter some of your billing information, so please have your paper bill handy.